The Organization and Code of Conduct
Vinondas 93, Lda. – ALGARVE WOW, based in Faro at Rua Coronel António Santos Fonseca, Lote 7, 8º Esq. 8000-257, promotes the activities/experiences included in this website. Being committed to nature tourism in the Ria Formosa Natural Park and along the Algarve’s coastline, we expect from our visitors, whom we take to these protected areas, a conduct of respect for the cultural and environmental heritage, for the ways of life of the local people and the places visited. These protected areas have codes of conduct issued by the National Institute for the Conservation of Nature and Forests (ICNF), to which ALGARVE WOW adheres, respects and shares with its customers, thus promoting the conservation of these protected areas. ALGARVE WOW reserves the right to interrupt any service, whenever any conflicts colliding with this philosophy and code of conduct are observed.
Reservations
Reservations are only considered effective after full payment of the total price of the service, within the established deadlines.
Booking Methods: ALGARVE WOW customers will be able to book their tour online, without having to contact agents or partners, or speaking directly to the Reservations Department (via phone or email). In any case, the conditions will be the same.
Failure to comply with the conditions expressed on this website will result in the cancellation of the pre-booking.
Boarding Voucher
After payment, the customer will receive an electronic communication confirmation. This document, printed or in digital format, works as a voucher and must be handed over/presented when registering attendance.
Minimum Number of Participants
The offers on this website are all in private, therefore not subject to a minimum number of individuals.
Prices
The prices indicated on ALGARVE WOW website are expressed in euros and valid until the moment of purchase. Prices shown at a time may be updated in the future, due to surcharges, or other external and unrelated charges to the company, however, they will never affect bookings that have already been completed.
Promotional Campaigns, Offers and Discounts
ALGARVE WOW reserves the right to carry out promotional campaigns for certain tours or experiences, at various times of the year, without prior notice. Customers can access these campaigns through our website, social networks, newsletters, or through agents and partners. All campaigns have a timeline, after which they will automatically be inactive.
Image Rights
The acquisition of ALGARVE WOW services comprises the permission by the customer for the capturing and broadcasting of photography and video, obtained within the scope of the service purchased. If you do not authorize the use of photography and video with your image, you must so declare until the moment of registering attendance.
Loss of Assets
ALGARVE WOW is not responsible for the loss of personal property on-board the vessels.
Boarding Conditions
Registering attendance and boarding will be denied to individuals who present themselves with inappropriate or offensive clothing and/or under the influence of alcohol or drugs, with no rights to a refund.
Licenses and Insurances
ALGARVE WOW has all mandatory insurances and is registered under the No. 214/2014 with the Portuguese Board of Tourism – Turismo de Portugal, I.P., and also being recognized with Nature Tourism activities.
Complaint Book
ALGARVE WOW has a complaint and compliment book available on its website, reporting to ASAE – Autoridade de Segurança Alimentar e Económica, the National Economics and Food Health Authority.
However, ALGARVE WOW will answer any clients complaints, sent directly and officially by the client (service user) and/or forwarded by national or international agents. Complaints must be sent to ALGARVE WOW withing 15 days after service supply, using the following email: info@algarvewow.com
Use of Vessels
ALGARVE WOW reserves the right to replace any vessel to perform the services, namely in a situation of technical failure, with no additional payment or discount.
Not being the service provider and excluding situations of technical malfunction, our boats are equipped with Wi-Fi system. This facility is a courtesy of ALGARVE WOW.
Location and Boarding Time
The place and time for boarding is defined by ALGARVE WOW and is communicated on the booking confirmation document.
Timely stops, or any free time given during the service, tour or experience, occur with the duration determined by the vessel’s Captain. Customers must comply with the indication as to the time and place of meeting to resume the service, tour or experience. ALGARVE WOW reserves the right to cancel, without any notice, when customers not complying with the established schedule for resuming the service, tour or experience, with no right to the customer of receiving any reimbursements.
Cancellations and No Show
Cancellation by ALGARVE WOW:
ALGARVE WOW reserves the right to cancel the service for reasons that are not of its responsibility, namely: atmospheric conditions, natural disasters, reservation system failure, unexpected malfunction of vessels, accidents or any other reasons that may potentially jeopardize the safety or integrity of users, equipment and/or goods at stake. The customer will be fully refunded, with no right to any kind of compensation.
In the event of a circumstance that determines the cancellation of the service, ALGARVE WOW will contact the customer as soon as possible using the means made available by the customer at the time of the booking.
Cancellation and No-Show by the Client:
Cancellations are accepted when notified by the client via email, within the stipulated deadlines, to ALGARVE WOW electronic address – info@algarvewow.com.
Cancelation conditions:
Pets on-board
Pets are not allowed on boats. Only assistance and guide dogs are allowed on-board.
Smoking on-board
Smoking and vaporizing on-board is prohibited.
